Ep 108 – Leisa Molloy: How to handle challenging conversations

Jan 10, 2022

Handling difficult conversations like a pro

Do you completely freak out when it comes to confrontation?

And do you prefer to ignore issues with non-performing team members or pain-in-the-bum clients, or ask someone else to deal with them, rather than tackle them head on?

If yes, today’s interview will be music to your ears.
I’m chatting with Leisa Molloy about ways to handle those difficult conversations – and she has some real gold nuggets of advice to dish out.

This episode kicks off the monthly theme of ‘Mindset’ for the Marketing & Me podcast. So stay tuned for more interviews and solo episodes on this topic in January.

But for now, grab your pen and paper and get ready to be enlightened!

ABOUT LEISA MOLLOY:

Leisa is a registered, Masters-qualified workplace psychologist, facilitator, and consultant with over 17 years of experience in leadership development.

She delivers a range of programs aimed at helping leaders and their teams to become more skilled, self-aware, and ‘human’ in the way they navigate important workplace conversations, with a focus on building trust, clarity, connection and psychological safety.

A lot of her work also focuses on building self-awareness, and better understanding your own impact on others and potential ‘blind spots’.

QUESTIONS ASKED:

• Could you please share more about your business journey?

• In your bio, you said you focus a lot on ‘building self-awareness and better understanding your own impact on others and potential ‘blind spots’. Could you please elaborate on what that all means?

• Managing a team isn’t always easy – especially when you need to address areas of concern. You want to be supportive as well as deal with issues to ensure positive results. How can our listeners effectively manage challenging conversations with team members?

• Do you use the same or different methods when dealing with difficult clients? Or even suppliers?

• What’s your recommended plan of attack when you get an upsetting or angry email from a client?

• How can you ‘give a client the sack’ in a positive way that won’t burn bridges?

• What are your tips for giving and receiving feedback?

And then I always ask the following:

• Which marketing method works best for your business?
• How do you take care of your health and wellness?
• How can people connect with you?

RESOURCE/S:

Insight by Tasha Eurich

Crucial Conversations

Fierce Conversations – Susan Scott

CONNECT WITH LEISA

Website – leisamolloy.com and www.flourishingmindsconsulting.com.au